Getting Help

‘Asking for help’ is what someone does when something has been done to a person against their wishes. All people have the right to ask for help if their right to safety and sense of well-being has been violated.

JCU Student Association

Safeguarding Your Welfare

Steps to Take Immediately

  • Do not respond to and do not forward cyberbullying messages.
  • Keep evidence of cyberbullying. Record the dates, times, and descriptions of instances when cyberbullying has occurred. Save and print screenshots, emails, and text messages. Use this evidence to report cyberbullying to web and cell phone service providers.
  • Block the person who is cyberbullying.

Report Cyberbullying to Online Service Providers

Cyberbullying often violates the terms of service established by social media sites and internet service providers.

  • Review terms and conditions or rights and responsibilities sections. These describe content that is or is not appropriate.
  • Visit social media safety centers to learn how to block users and change settings to control who can contact you.
  • Report cyberbullying to the social media site so they can take action against users abusing the terms of service.

Immediate Support

Contact one of the helplines below:

Kids Helpline 1800 55 1800

Lifeline 13 11 14

PoliceLink 131 4444

or report to your local police station via Triple Zero (000)

Australian Human Rights Commission

The Australian Human Rights Commission (1300 656 419) has a free complaint handling service for complaints of discrimination, harassment and bullying.


eSafety has information on the privacy, abuse and reporting features of the main social networks.


Australian Cybercrime Online Reporting Network

Triple Zero

In a life-threatening and time-critical situation call Triple Zero (000)


24-hour crisis support and suicide prevention services. Phone them on 13 11 14. Click for online text chat!

Suicide Call Back Service

Service available to people 15 year and older. Phone on 1300 659 467.


Service available to young people and their families going through tough times. Phone 1800 650 890

Kids Helpline

Get helpful info and great support about the things that matter to you. Phone 1800 55 1800. Click for online text chat!

JCU Counselling Service

Townsville: 4781 4711; Cairns: 4232 1150

Free Apps, Services and Readings for Mental Well-Being and Emotional Well-Being

Mind the Bump

Mind the Bump is a free App to help individuals and couples support their wellbeing when becoming a new parent.

Black Dog Snapshot

The Black Dog Snapshot mobile phone app is designed to help you to keep track of your mental wellbeing.

The Australian Human Rights Commission

The Australian Human Rights Commission has information on cyber racism and actions that can be taken to report cyber racism.


Happify is the single destination for effective, evidence-based solutions for better emotional health and wellbeing in the 21st century.

Smiling Mind

Smiling Mind exists to help build mental health and wellbeing, using positive and innovative tools that are accessible to all.


MoodPrism is an app that helps you learn about your mood through daily mood reports into a summary of your emotional health.


eSafetyWomen has resources available aiming to help women manage technology risks and abuse by giving women the tools they need to be confident when online.

Bullying Prevention Hub

Bullying Prevention Hub is a resource for teens, parents and educators seeking support and help for issues related to bullying and other conflicts.
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